Montréal Museums offers you an online service for purchasing a "Montréal Museums Card" giving you access to Montréal's member museums. Montréal Museums is not a museum but rather acts as an intermediary between Platform users and the museums. Access to the museums that you benefit from by using the Platform or purchasing products on it is granted by independent third parties who are not employees, representatives or agents of Montréal Museums.
Rates and availability of products displayed (including the "Montréal Museums Card") are subject to change without notice. Errors shall be corrected promptly after being brought to our attention.
You represent and warrant that you are of legal age to enter into a binding contract within the Province where the product is purchased.
Billing will take place at the time of online purchase.
You can pay for your transaction with a credit card issued in Canada by Visa™, MasterCard™ or American Express™. Products purchased through your account are paid for using the credit card applicable to your Account. In accordance with the legislation in force, the applicable consumption taxes will be applied to the transactions carried out by you on the transactional pages of the Montréal Museums Platform.
Once your transaction is finalized, we verify the information you have provided us, including your payment method and the terms of purchase of the products. We reserve the right to stop the transaction without having to provide justification. Should we stop your transaction, we shall notify you by email at the address you have provided.
When we stop a transaction, we usually do not charge the amount to your credit card, but if we do, we will either reimburse you for that amount or ensure that a credit is applied to your credit card for that amount.
Once your transaction has been finalized and validated, Montréal Museums will send you a confirmation email detailing all the terms and conditions applicable to the products purchased. This confirmation email is a copy of the contract. It contains a description of the transaction and all terms and conditions applicable to the products.
Should you wish to send a private comment to Montréal Museums, you may of course do so by sending an email to firstname.lastname@example.org. We take all comments seriously, as they help us to continually improve our services.
If you have any questions about the Platform's operation, please write an email to email@example.com.
To reach User Services: firstname.lastname@example.org or call 514-845-6873 ext. 201 between 9 a.m. and 5 p.m., Monday to Friday (except holidays).
Consumer Protection Act, chapter P-40.1
SECTION I.1 - CONTRAT CONCLU À DISTANCE
54.4. Before a distance contract is entered into, the merchant must disclose the following information to the consumer:
(a) the merchant’s name and any other name under which the merchant carries on business;
(b) the merchant’s address;
(c) the merchant’s telephone number and, if available, the merchant’s fax number and technological address;
(d) a detailed description of goods or services that are to be the object of the contract, including characteristics and technical specifications;
(d.1) if applicable, the information required under subparagraph c of the second paragraph of section 236.1 and under section 236.3;
(e) an itemized list of the prices of the goods or services that are to be the object of the contract, including associated costs charged to the consumer and any additional charges payable under an Act;
(f) a description of any possible additional charges payable to a third party, such as customs duties and brokerage fees, whose amounts cannot reasonably be determined;
(g) the total amount to be paid by the consumer under the contract and, if applicable, the amount of instalments, the rate applicable to the use of an incidental good or service and the terms of payment;
(h) the currency in which amounts owing under the contract are payable if not Canadian dollars;
(i) the date on which, or the time within which, the merchant’s principal obligation must be performed;
(j) if applicable, the mode of delivery, the name of the carrier and the place of delivery;
(k) the applicable cancellation, rescission, return, exchange and refund conditions, if any; and
(l) any other applicable restrictions or conditions.
The merchant must present the information prominently and in a comprehensible manner and bring it expressly to the consumer’s attention; in the case of a written offer, the merchant must present the information in a manner that ensures that the consumer is able to easily retain it and print it.